Privacy Policy

  1. Guest’s information and personal details will remain confidential and will only be used by our team to complete the desired service.
  2. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.
  3. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.
  4. We accept payments online using Visa and MasterCard credit/debit card in AED 
  5. Durrani Holiday homes LLC will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  6. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE Privacy Policy for Phone Calls

Privacy Policy for Phone Calls

At Durrani Homes , we are committed to protecting your privacy and ensuring transparency in how we handle your personal information during phone communications.

1. Purpose of Call Recording

We may record phone calls for:

  • Quality assurance and training purposes
  • Verification and documentation of bookings, requests, or service concerns
  • Ensuring compliance with legal and regulatory requirements

2. Information Collected

During calls, we may collect:

  • Your name, contact information, and booking/reference details
  • Information related to your requests or inquiries
  • Any other information you voluntarily share for service fulfillment

3. Use of Information

The information collected during calls is used to:

  • Assist you with your requests and enhance your experience with Emaar
  • Improve our customer service quality
  • Comply with legal obligations

4. Confidentiality and Security

  • All recorded calls and collected data are stored securely and accessed only by authorized personnel. We do not share your call information with third parties except as required by law or with your explicit consent.

5. Retention Period

  • Call recordings are retained only for as long as necessary to fulfill the purposes outlined above or as required by applicable laws and regulations.

6. Your Rights

  • You have the right to request access to your personal data, request corrections, or raise any concerns regarding the handling of your information.